Shipping & returns
How we send pieces into the world — and what to do if something is not quite right.
Shipping
All orders are dispatched from our Paris atelier on Tuesdays and Fridays, fully insured and tracked. You will receive a tracking link by email once your piece leaves the bench.
Complimentary
Orders over £50 ship complimentary, worldwide. Smaller orders carry a flat fee of £10 in the UK and £20 elsewhere — calculated at checkout.
Duties & taxes
Orders shipping outside the EU may be subject to local import duties and taxes, which are the responsibility of the recipient. We mark all parcels accurately and never undervalue them — please check your local thresholds before ordering.
Returns
Unworn pieces in their original packaging may be returned within 14 days of delivery for a full refund. Email hello@anreena.com and we will send return instructions. Refunds are issued to your original payment method within 5 working days of arrival.
Exchanges
We are happy to exchange rings for a different size within 30 days of delivery, free of charge in Europe. If a piece is not quite right, write to us — we will usually find a way.
Bespoke
Bespoke commissions and engraved pieces are final sale, as each is composed for a specific recipient. We share renders and updates throughout the process so there are no surprises at the end.
If something goes wrong
Every order is fully insured in transit. In the rare case that a parcel is lost or arrives damaged, write to us within 7 days of the expected delivery date and we will replace the piece at no cost to you.
Something we haven't covered?
Write to the atelier →